Return & Refund Policy

At Superstar Hat, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we have designed a straightforward return and refund process. Please review our return and refund policy below.

Returns
We accept returns on most items within 60 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • The item must not be marked as final sale or non-returnable (please check the product description for exceptions).
  • The item must be returned within the specified return window from the delivery date.

To initiate a return, please follow these steps:

  1. Log in to your account on our website and navigate to your order history to request a return authorization. You will need to provide your order number and the reason for the return.
  2. Our team will review your request and provide you with further instructions on how to proceed.
  3. Once we receive the returned item, we will inspect it and process your refund or exchange.

Refunds
After we have received and processed your returned item, we will issue a refund to your original payment method. Please note:

  • Refunds will be issued for the purchase price of the item(s).
  • The refund process may take 5-10 business days, depending on your payment method and bank processing times.
  • If you used a coupon, gift card, or promotional code, the refund will be issued in the same form of payment used for the original order.

Exchanges
We offer exchanges for items that are defective, damaged, or incorrect. If you need to exchange an item, please initiate the return process through your account as soon as possible. If the item you want to exchange is no longer in stock, we will issue a full refund.

Return Shipping
Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately through the contact form on our website with photos of the item and packaging. We will gladly offer you a replacement or a full refund.

We appreciate your business and want you to be fully satisfied with your purchase. Thank you for shopping with Superstar Hat!